FAQ
Size & Fit
How to select correct shoe size?
Please be aware before picking any pair of shoe look at the Size Chart table to be able identify correct size of you feet. The table of exact shoe you will find just below the price, named: SIZE CHART
Payment
Is Buying On-Line Safe?
The MUSK takes credit card information security seriously. To ensure the information you provide online is secure during transmission, we employ leading edge encryption technology and Secure Socket Layers (SSL) while processing any personal information you supply.
What Payment Methods Are Accepted?
We are proud to accept the most common credit and debit cards: Visa, Visa Debit, Mastercard, Maestro, American Express and others. To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are having merchandise delivered to an address other than your billing address, your order may be delayed for verification.
Now you can shop our websites using your PayPal account.
Now you can shop our websites using your PayPal account.
Returns
Do I have to pay anything to return my items?
Yes, you do have to order return shipping labels by yourself. Do not forget, before returning your item, please contact our customer support and they will guide you further.
How do I return an item?
If you would like to return your item, please contact our customer support. Our support agent will give you information how to return an item.
Shipping
How many days take for shipping?
MUSK customers can choose and select between Standard and Express Delivery methods. Standard delivery takes between 3-7 workings and Express delivery takes 1-2 working days.
Countries we do not ship
MUSK do not ship outside European Union (EU). All countries which are not member of EU are not available for delivery.
What Shipping Methods Are Available?
Our customers can select between Standard and Express ground delivery.
Shipping price
MUSK customers automatically receive Free Standard Delivery on every order in European Union. If you desired to receive your package faster you can select Express delivery method, which costs - 14.99€
Do You Ship Internationally?
Yes, we do offer shipping internationally only between European Union countries. Please check if your country belongs to (EU) before placing the order.